Help - Policies and Procedures - My Account

What follows are frequently asked questions about managing your account. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.

• What is the 'My Account' page?
• What is the 'Loans' page?
• What is the 'Hold Requests' page?
• What is the 'Wish List' page?
• What is the 'Lending Periods' page?
• What is the 'Rated Titles' page?

What is the 'My Account' page?

The 'My Account' section is a collection of links you can use to access your account information. When you attempt to access this section of the site, you will be prompted to enter your Username into a secure sign in form. We require your Username to ensure the security of your account.

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What is the 'Loans' page?

The 'Loans' page lists all of the materials you currently have checked out. You can download materials from the 'Loans' page.

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What is the 'Hold Requests' page?

The 'Hold Requests' page lists all titles that you have currently placed on hold. You'll receive an email notification once a title you have placed on hold becomes available. Note that if a title has become available since you placed the hold, an 'add to eShelf' link will be displayed next to the available title. Use this link to add the title to your eShelf and check out.

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What is the 'Wish List' page?

You can use the 'Wish List' page to save a list of titles that you are interested in checking out, including titles that have not yet been released.

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What is the 'Lending Periods' page?

The 'Lending Periods' page displays the default lending period for each format available at this site. If desired, you can use this page to set personalized default lending period(s) on a format-by-format basis. Additionally, you can select a lending period on a title-by-title basis. In the course of checking out any title, you will have the option to select a different lending period for that specific title.

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What is the 'Rated Titles' page?

Once signed in at this site, you can rate titles on a scale of 1-5 stars. If you have previously rated titles, you can review and, if desired, change or remove these ratings at the 'Rated Titles' page.

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